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Public Sector and Generative AI: How Governments Are Using AI for Citizen Services, Policy Drafting, and Records
Public Sector and Generative AI: How Governments Are Using AI for Citizen Services, Policy Drafting, and Records

Tamara Weed, Feb, 2 2026

Generative AI is transforming public services by helping governments answer citizen questions faster, draft better policies, and manage records more efficiently. In 2026, it's moving from pilot projects to real-world impact.

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generative AI public sector citizen services policy drafting government records

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